Arowana Miracle Lamp

[AroSam]

Originally Posted by TOM32

I have 2 sets

Example Set A and Set B

Use set A ballast to run set A and B led lights - both very bright
Use set B balllast to run set A and B led lights - both not bright.

Conclusion Ballast B is faulty.
May i know what is the reason?

Regards

They need to use a better quality ballast especially for the prices they are retailing this product. It's only fair.

[marshy]

Indeed the ballast quality is questionable. I honestly do not use it for tanning but general lighting. Each night on max 4hrs. In 1 year i change one faulty ballast and now even the 2nd ballast has failed.

[TOM32]

is the ballast repairable? Perhaps yes but cost more than buying a new set

Regards

[deshun]

True to say qian hu tanning light ballast quality control is worsen.
Has failed me 3 time in two months and only switch it on for 7 hours a day only.
In the end, brought another ballast from sls and diy the cable connector and still working good since 6 months pass.

Don't trust their warranty on the product.
Think other brand product with the same or close price range can perform than this.
Just my two cents...

[Qian Hu]

Hi,

We will like to apologise for the quality issues on our lighting ballast that some of you had faced. We value and treasure our customers feed back and we are constantly working closely with our supplier to improve on the durabity of the ballast. We hope that this quality issue will be able to resolve very soon and seek your kind understanding, patience, tolerance and forgiveness, thanks.

[aakash]

is this be used without tanning lights, will the effect last or its just the reflection only.

[Qian Hu]

Originally Posted by aakash

is this be used without tanning lights, will the effect last or its just the reflection only.

Hi,

The tanning LED will help to tan the fish and gives it a deeper coloration and tone but the effect that result from the tanning might or might be forever depending on the fish or any other reason like water perimeter.

Bought 2 set of 6 feet LED golden light. Ballast spoilt. Go to Qian Hu for exchange, they claimed no stock ie no spare to change. Asked me to go to Sim Lim Square to buy myself. I will think they should at least have some spare to sell at cost price if they do not want to exchange for free when quality is obviously an issue now since many customers are experiencing it.

[Vitor]

Originally Posted by nicholas_neo79

Bought 2 set of 6 feet LED golden light. Ballast spoilt. Go to Qian Hu for exchange, they claimed no stock ie no spare to change. Asked me to go to Sim Lim Square to buy myself. I will think they should at least have some spare to sell at cost price if they do not want to exchange for free when quality is obviously an issue now since many customers are experiencing it.

Actually their spares v limited.
I got into same situation w u. ....
But actually when ur light is say 29w, u can opt to ask them got slightly higher rating like 32w etc, it's all 12v thus won't damage ur lights.

Mine tat time no warrenty. That's y they dun change or sell me even if I wanna buy.
But talk to my fren a electric guru, he say as long as 12v, no issue.
Thus ended I bought a slightly higher rating , all went well

[deshun]

Wow Qian Hu customer service really that bad now. Used to be great service in the past or maybe change management team...

After hearing all these, may think twice before buying their products.