Hydra Filter and Stream FAQ

[Qian Hu]

Originally Posted by Aro2626

QH, I am from brunei. Our LFS only have hydra 30.

I would be glad if your company offer such valuable service.

If possible please ask the brunei distributor to bring in aro pellet. As I am eager to try on this product.

Hi bro,

I will feedback your suggestion to our export and contact our distributor regarding the Arowana Pellet.

As regards to your faulty Hydra Stream, we will do a 1 to 1 exchange with you but i am sorry to say that you might need to pay for the freight charges as you are in overseas. But i understand that you had mentioned in your previous post that your friend brought you to our farm and purchase the Hydra Stream. Therefore is it possible to PM me your friend contact number so that i can call him up and check is there any other alternatives to do the exchange with you. Thanks.

[Aro2626]

QH,
I am very glad for your company after sales service.
I will keep it with me first till my next visit to singapore which might be next year.

Just that I am pity is that I can utilize stream 2

[ethanleow]

Originally Posted by Aro2626

QH,
I am very glad for your company after sales service.
I will keep it with me first till my next visit to singapore which might be next year.

Just that I am pity is that I can utilize stream 2

Very good to have a company of such good service serving us. Thank you and hope to see more interesting products from you guys.

[Vitor]

Good service from QH! That's y I buy my lightnings, hydra, miracle light from QH, knowing warranty is there, that makes me feel assuring as a customer

[Qian Hu]

Originally Posted by Aro2626

QH,
I am very glad for your company after sales service.
I will keep it with me first till my next visit to singapore which might be next year.

Just that I am pity is that I can utilize stream 2

Hi bro,

The internal circuit of hydra stream is design in a way that the LED indicator and the electro plate is not connected in series. Therefore, if it is the LED that have broken down and not the main supply, there is still power supply to the electro plate and Hydra stream is still able to function.

Do you happen to have a volt meter, have the Hydra stream power on and use the volt meter select to the desire voltage and measure is there any voltage reading across the electro plate. If there is, you can use still Hydra stream as it is still functioning. Another way is that you might have notice that 1 of the electro plate is brown in color and the other is not. The reason is due to oxidation and not rust as that is make of titanium material. So when hydra is functioning, the plate work in a way that 1 plate is "discharge" and the other is "receive". This will caused it to turn brown. You may use a wet tissue and wipe clean the plate that is brown in color and run Hydra stream again. If the plate turns brown again, bingo. Your hydra stream is still functioning. But do bring it back to us the next time when you visit Singapore and we will still exchange a new set for as the LED has malfunction.

[Aro2626]

QH,
I tried but no output. Any fuse inside? I tried to open the cover but fail. I do not want to force open, otherwise my warranty will be void.

[pijulrs]

Qian Hu...can u PM me ur selling price for 1unit Hydra50 n 1unit Stream4.TIA

[Qian Hu]

Originally Posted by Aro2626

QH,
I tried but no output. Any fuse inside? I tried to open the cover but fail. I do not want to force open, otherwise my warranty will be void.

Allow me to check on that and i will get back to you soon as i am not very sure of how the internal circuit works.

[Qian Hu]

Originally Posted by pijulrs

Qian Hu...can u PM me ur selling price for 1unit Hydra50 n 1unit Stream4.TIA

Hi,

Maybe you will like to give a call to our retail @ 67661554 and the staffs will be able to advice you accordingly, thanks.

[Qian Hu]

Originally Posted by Qian Hu

Allow me to check on that and i will get back to you soon as i am not very sure of how the internal circuit works.

But i will advise that you should not meddle with the circuit unless you are very sure on how to do it as safety is always the first priority. Bring it back to us and we will do an exchange for you.