Arowana Miracle Lamp

[Qian Hu]

Originally Posted by nicholas_neo79

Bought 2 set of 6 feet LED golden light. Ballast spoilt. Go to Qian Hu for exchange, they claimed no stock ie no spare to change. Asked me to go to Sim Lim Square to buy myself. I will think they should at least have some spare to sell at cost price if they do not want to exchange for free when quality is obviously an issue now since many customers are experiencing it.

Hi bro,

We apologized that you had a bad experienced with us when you are here for your exchange. We will look into this feedback here and improve on our aftersales services. And we are also looking into the quality issues that most of the hobbyist had encounter on the ballast

Originally Posted by Qian Hu

Hi bro,

We apologized that you had a bad experienced with us when you are here for your exchange. We will look into this feedback here and improve on our aftersales services. And we are also looking into the quality issues that most of the hobbyist had encounter on the ballast

Thanks. Manage to get a replacement from you guys this time when I popped by to shop for accessories. Appreciate it. Ü

[Qian Hu]

Originally Posted by nicholas_neo79

Thanks. Manage to get a replacement from you guys this time when I popped by to shop for accessories. Appreciate it. Ü

Hi bro,

You are welcome. We welcome and appreciate your feedback so that we are able to constantly improve on our product quality and after sales service.

[TOM32]

Originally Posted by Qian Hu

Hi bro,

You are welcome. We welcome and appreciate your feedback so that we are able to constantly improve on our product quality and after sales service.

Sir

Just wonder are the ballast improved? If yes, would need to replace 2 pcs -12V 48 Watts
Do you have stock?

Regards

[Qian Hu]

Originally Posted by TOM32

Sir

Just wonder are the ballast improved? If yes, would need to replace 2 pcs -12V 48 Watts
Do you have stock?

Regards

Hi Tom,

Kindly check that will you be able advice me on the model that you are checking on the ballast. As 48 watts, it seem to be the submersible version and not the external version, thanks for your confirmation.

[TOM32]

LED WL096-173CM
AC 90V-240V 50-60Hz

[KiwiChew]

Hi Qian Hu, I would like to know what is the UVB % of your LED Tanning Light (White one)? Thanks in advance.

[Qian Hu]

Originally Posted by TOM32

LED WL096-173CM
AC 90V-240V 50-60Hz

Hi Tom,

I had prepared 2 ballast for you and will you be able to PM me your contact number so that I am able to get our retail guys to give you a call to make the arrangement. Thanks a lot.

[Qian Hu]

Originally Posted by KiwiChew

Hi Qian Hu, I would like to know what is the UVB % of your LED Tanning Light (White one)? Thanks in advance.

Hi bro,

Sorry to inform that we do not have the specific information on the UVB% unlike the T8 or T5 light tube which do have it specifically.

[KiwiChew]

Originally Posted by Qian Hu

Hi bro,

Sorry to inform that we do not have the specific information on the UVB% unlike the T8 or T5 light tube which do have it specifically.

Hmm...alright Boss. May I know if the tanning will still work if I place it outside my 12mm thick glass tank instead of submersing it? I know it will surely be less effective but hope it can still have the tanning capabilities.

Previous experience I had was water seeped in the tube, half the lights went out. Went down and was given a new adapter(ballast?), half the lights were dimmed this time, water still seep in as tube didn't change as your employee find that problem only with adapter. Went down 2nd time, was given a new set. Everything working but I'm afraid to submerse it now.